Quality Roofing recently received this testimonial from Jim T. on Angie’s List about their recent roof replacement. When Jim decided to replace his roof he moved from his original shingle roof system to a standing seam metal roof system.
Jim’s Post on Angie’s List
Quality Roofing removed an asphalt shingle roof, installed two suntube skylights, and a standing seam metal roof. They replaced all the fascia and did some minor carpentry to prepare for the roofing job.
Member Comments: We are extremely satisfied.
The contract specifications and negotiations, we were probably typical pain in the a** customers. Well what about this, oh we thought of that we want to add? You know the drill. All of this was handled with aplomb, politeness, and professionalism.
We replaced old, and occasionally rotted wood fascia with hardiplank. The tear off was clean and neat. The 2-person crew was efficient. And neat? I caught them sweeping up sawdust from between stones in our patio walkway. Amazing! There was hardly a shred of detritus remaining. The fascia corners are acceptably tight and well cut. Butt seams are beveled. The bevel is always installed in the direction that will shed water. My siding contractor (separate job) looked at the work and had only one complaint (since he will be painting all this new fascia. “They need to be careful to adjust the strength of their nail gun. Some o
f the nails are a bit high, some are a bit low.” If that’s the only thing that went wrong, well hallelujah!
Removal of the Shingle Roof
This was the cleanest such job I have ever seen.
They loosened and then picked up every single shingle on the roof. Nothing significant was ever allowed to slip off the roof onto the ground. One person on the crew worked a lot of the time as what I call ?warden.? She patrolled the perimeter of the house, picking up anything that fell off the roof as it fell – lost screws, bits of roofing paper, you name it. When they were all done, I policed the perimeter of the house and came up with no more than a handful of little pieces of junk. They were careful of our landscaping, nothing was damaged. We were clear about ?things that matter? and ?this is tough, don?t worry about it.? The foreman explained areas of concern to the entire crew on the first day. Outstanding. We had done work to protect some sensitive shrubs and young bushes, and it turns out it was probably unnecessary. There was zero damage. Some ground covers got trampled, but they?re tough, they?ll come back. You have to walk on the ground at some point.
We are truly satisfied with roof removal and cleanup. It could not be better.
Installation of Standing Seam Roof
The attention to detail was impressive.
They did not remove the original roofing paper, just the shingles. They put a completely new underlayment on top of that, which was attached with shanked nails, not staples or brads. On the low-slope patio roof, a third layer of underlayment just in case somehow something leaks. I cannot imagine how this roof will ever fail. The roof is a single continuous skin with virtually zero penetrations. There are a few pop rivets on the ridge venting, and of course plumbing vents and such. All screws are covered by the metal roof itself. Ingenious clamps hold down each panel, but are then covered when the next panel is installed. The joins between panels are folded, crimped, folded again to form the standing seam. I?ve looked at some commercial standing seam installations, and the seams can be loosely folded. These seams are extremely tight. You could literally not slip a pin into any seam.
The foreman on the crew was a true craftsman.
We have a change in slope, and he reformed the seam edges on the spot to tuck and fold the metal for the seams so that nothing was ever cut, yet the metal could bend and be seamed, all of it configured so that any rain has a path downhill. It was like watching a seamstress fold and tuck a hem, but doing this with heavy gauge metal. I watched closely on the trickiest bit of the roof, just to see him work. The word ?surgeon? came to mind. The entire crew appeared to rise to this level of craftsmanship. I watched them nip tiny bits of metal so that tangs would fold more cleanly in areas that will be invisible. It was a joy to see this level of detail. You can tell a craftsman by their tools. I had no idea, but I watched and learned that there are left hand metal shears and right hand metal shears depending on which way you’re cutting and how the metal is going to fold. Watching this crew was FUN. Again, a sewing metaphor comes to mind, like a custom tailor fitting a bespoke suit. This crew fit the roof to all the odd corners, bends, and folds of our home.
We had two sun tube skylights installed in our bathrooms, since we were ripping the roof off. The roofing company handled that subcontract, and that was flawless. I had to run the vacuum after the installer in one bathroom – oh darn. Again, a completely neat, clean, well performed and apparently flawless installation. The end result, we have SUNLIGHT in our bathrooms, and we are still trying to turn the lights off.
We had weather delays, expected in a roofing job.
The roof was never left open, even on nights with good forecasts.
It always had at least the underlayment. Communication with the project manager was excellent. We talked most mornings, and always if something unexpected happened. We lost only one day that in the ideal should not have been lost. On this crew, and for this work, the foreman was critical. He is a master. He had a family emergency and could not work one day, so the crew didn?t show up. Without him, nothing got done. Life happens. We are perfectly willing to adapt and go with the flow.
I have the advantage of working at home, so I was always available. We had only one miscommunication in the chain from negotiation to requirements to installation. We had a tiny bit of roof over a ?bump out? in the living room. Our plan was to remove that completely in a separate project, so no need to put a roof on that. The crew started removing shingles to prep it for a bit of metal roof. I told them, no need. So we avoided wasted effort. Keep in mind, they were trying to do more than they needed to, not trying to duck out of work. While it was a miscommunication, it was in the right direction. 🙂
The punch list when we were done was extremely short – two pieces of custom-made flashing in dead corners built out of shiny “galvalume” like material, because they had to be soldered. We wanted them painted to match the rest of the roof. That’s it. And I think painting those pieces might have been the plan all along, I just got antsy that this shiny stuff was going to show up on the entrance to the house. Either way, it was fixed the same day the job was done. One task remains, replacing the chimney cap. They are waiting on the siding contractor to finish the trim.
I have had a variety of contractors do a variety of things over the years. This was as good as it gets, d*** near perfect. And those very very few things that went ever so slightly astray, excellent and clear communication with the project manager, or the foreman, kept things on track. The crew was hispanic, the foreman spoke English. Language was not a barrier.
We are thoroughly, completely, and totally satisfied with every step of this major project. We got a beautiful roof, and had a blast watching it go up under the hands of a masterful crew.
Thank you so much Jim, for taking the time to submit a review for us on Angie’s List.[nggallery id=17]
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